Refund policy

Returns & Refunds

Because many Kraven Raven Designs products are made to order or personalized specifically for you, we generally cannot accept returns or exchanges for buyer's remorse, incorrect size selection, or changes of mind on custom or personalized items.

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us promptly at kravenraven26@gmail.com with your order number and clear photos of the item and packaging. We will review the issue and, when approved, arrange an appropriate replacement or refund.

Custom & Personalized Items

Personalized, customized, and made-to-order products are not eligible for return or exchange unless they arrive damaged, defective, misprinted, or materially different from the order placed. Please carefully review names, dates, spelling, sizing, colors, and other personalization details before submitting your order.

Cancellations

Because orders may enter production shortly after purchase, cancellation requests are not guaranteed. Contact us as soon as possible if you need to request a cancellation. Once an item has entered production, it generally cannot be canceled or changed.

Non-Personalized Items

Eligibility for returns of non-personalized merchandise may vary by product. Please contact us before returning any merchandise. Returns sent without prior authorization may not be accepted.

Refunds

If a refund is approved, it will be issued to the original payment method. Processing time by your bank or credit-card provider may vary.

Contact

Questions regarding an order, return, replacement, or refund can be sent to kravenraven26@gmail.com.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.